COVID-19 (CORONAVIRUS) ADVISORY

What You Should Know About Coronavirus

Vera Whole Health will be hosting a webinar, “Acknowledging and coping with pandemic-induced stress,” on June 4 at 12:00 p.m. PDT. The webinar, hosted by Behavioral Health Clinician, Michele Bauer, and Whole Health Coach, Cheridan Bryant, will discuss tools and strategies to maintain good mental health during the COVID-19 pandemic.

Register for the webinar on June 4 at 12:00 p.m. by clicking this link.

Michele Bauer_Behavioral Health Clinician @Vera Whole Health

 

Cheridan Bryant_Whole Health Coach @ Vera Whole Health

 

Michelle Bauer
Behavioral Health Clinician

Cheridan Bryant
Whole Health Coach

 


Click here to listen to the Vera Whole Health COVID-19 Webinar, “How to stay healthy, cope, and even thrive, during a pandemic.”

Hear recent developments, and walk away with tools and practices that can help you, your family members and friends stay healthy, process and cope with this crisis.

To access the slides used during the Vera Whole Health COVID-19 Webinar, please use this link.

For even more tips and guidance on how to stay healthy and cope during this pandemic, visit our Whole Health At Home resource page.

heart-with-question_blue_vera_icon_1Frequently Asked Questions

Appointments at a Vera Care Center

How have in-person visits changed as a result of COVID-19?

We’ve made a number of changes in our care centers to keep our members and staff safe and healthy. We’re committed to exceeding any guidance regarding health, safety, and infection controls provided by local and federal health authorities.

Here are the specific changes:

  • Modified Hours: We’ve broken up each day into two halves. Members coming in for non-respiratory symptoms will be scheduled during morning hours. The afternoon is reserved for members with respiratory complaints or needing a COVID-19 screening.
  • Pre-Visit Phone Screening: All patients will be screened for recent illness, travel, fever or recent exposure to COVID-19 via phone prior to their visit. This will allow us to schedule your appointment for the right time of the day.
  • Waiting In Cars: Members are welcome to wait in their cars when they arrive at the care center. Just call the front desk to let us know you have arrived, and we’ll call back when we’re ready for you to come in.
  • Family Members: To reduce exposure, please do not bring family members with you to in-person visits.
  • Masks: We ask all members to wear a mask when they visit the care center. Vera will provide a surgical mask for any patients who do not have a filtered mask.
  • Waiting Room Changes: We’ve implemented enhanced cleaning practices, spaced out waiting room chairs and provided other signage to ensure social distancing. All books, magazines, and brochures have been removed. Plexiglass has been installed at the front desk to keep staff and patients safe.

What is a virtual appointment?

A virtual appointment allows you to meet with your provider over video from the comfort of your home, or anywhere else you choose to be.

Can I still come into the care center for an urgent need?

Yes, you will be asked to complete a pre-visit phone screening prior to your in-person appointment. This will allow us to schedule your appointment for the right time of day. Members coming in for non-respiratory symptoms are scheduled during morning hours. The afternoon is reserved for members with respiratory complaints and COVID-19 tests.

How can I schedule a sick care appointment?

You can schedule a sick care appointment by calling the Vera Care Center. You can find the phone number here

Can I schedule a health coaching appointment?

Yes, you can make health coaching appointments any time. You will have the option of doing your health coach visit in-person or over the phone.

Virtual Appointments

What is a virtual appointment?

A virtual appointment allows you to meet with your provider over video from the comfort of your home, or anywhere else you choose to be.

Is a virtual appointment any different from a regular in-person appointment?

Except for the fact that you’re talking over video, no! If you’ve ever used FaceTime or Skype, this is exactly the same.

Can I schedule all my appointments to be virtual?

It depends. If you prefer virtual appointments, then by all means feel free to schedule them. But there might come a time when your provider needs to see you in person. If so, they’ll let you know.

Can a friend or family member be with me during my virtual appointment?

Of course. If you would feel more comfortable having a friend or family member with you, please feel free to include them.

What if I am having technical difficulties during my appointment?

If you experience any difficulties during your appointment, please either tell us (if you can during your appointment) or call us. You can also end your appointment at any time during the session by clicking the “end meeting” button at the bottom right corner of your screen.

Is there a cost to my virtual appointment?

No. But let us be clear. There is no extra cost to having a virtual appointment as opposed to an in-person appointment. But there may be a co-pay depending on the care you need. If it’s for respiratory issues, there’s no cost. If it’s something else, there might be a copay, but we’ll be sure to discuss that with you during your appointment.

How is my privacy protected?

Virtual appointments are scheduled using a unique visit ID. And in addition to the fact that your provider will be in a private room themselves, your appointment takes place in real time and is not recorded. Your appointment will be held over a HIPAA-compliant, secured network that meets all privacy and security standards.

What if I need a prescription? Can my provider give me one over a virtual appointment?

Yes. Your provider can write you a prescription or request additional testing (e.g. X-ray, lab tests) by sending it electronically to the pharmacy or lab of your choice.

What is a virtual wellness visit and how does it work with my annual whole health evaluation?

We’re happy to announce that we’re offering virtual provider wellness visits for patients.

A virtual provider wellness visit can serve as the first part of your Annual Whole Health Evaluation. During the virtual wellness visit you can share your health history and any current health concerns with your provider. Once you’ve completed this 60-minute visit with your provider you’ll be asked to do the following:

  • Schedule a follow-up in person visit within 60 days: We’ll complete your biometric screening and a physical exam at this visit. It’s important to complete this follow-up visit within 60 days of the virtual wellness visit so the provider has all of your most current health information and does not need to repeat parts of the virtual visit   Read our FAQ page to learn what an in-person visit will be like post COVID-19. There are many safety measures we have put in place to protect patients and staff. 
  • Complete your coaching connection: You’ll be able to meet with your whole health coach over the phone or in-person

If your employer provides an incentive for completing your annual whole health evaluation, this can be the first step towards earning it.

Call your care center to schedule your virtual provider wellness visit today.

Testing and treating for COVID-19

I think I was exposed to COVID-19 or I have symptoms. What do I do?

Please call your Vera Care Center if you think you were exposed to COVID-19 or have fever or cough. You will be triaged to talk with a Vera provider. The Vera provider will determine whether or not to schedule an in-person visit with you. 

Can I go to a lab or emergency room to get tested for COVID-19?

You can always contact your provider at your Vera Care Center. After discussing your symptoms, your provider may determine that you do not need to be tested for COVID-19. At this point, your doctor will help advise you on how to treat your symptoms from home, including taking medicine to reduce fever or other symptoms.

What happens if I feel sick but don’t need or want the test?

You can always contact your provider at your Vera Care Center. After discussing your symptoms, your provider may determine that you do not need to be tested for COVID-19. At this point, your doctor will help advise you on how to treat your symptoms from home, including taking medicine to reduce fever or other symptoms.

Can I refill my prescription early?

It may be possible. Please call the number on the back of your medical insurance card to learn if you can refill your prescription early. All insurance plans work differently.

What is a COVID-19 antibody test?

A COVID-19 antibody test looks for signs of the body’s defensive response (“antibodies”) to a COVID-19 infection. In general, antibodies can be found in the blood of people who are tested after an infection of any kind, and show that they have had an immune response to the infection.

Important note: Immune response refers to the body’s immune system responding to an infection. It does not mean “immunity,” or safety from becoming infected again.

Can I get a COVID-19 antibody test at Vera?

Not at this time, and there are two reasons why not.

First, an antibody test isn’t useful as a diagnostic tool. The best known, FDA-approved antibody test for COVID-19 will only show results after someone has been infected for about 10-14 days. In other words, it takes almost two weeks after a person has been infected to generate enough antibodies for an antibody test to detect them.

Second, it is still unknown whether the antibodies that result from SARS-CoV-2 (the virus that causes COVID-19) provide immunity from a future COVID-19 infection. CDC scientists are conducting studies to better understand the level of antibodies needed for protection, the duration of that protection, and the factors associated with whether a person develops a protective antibody response.

We will update these FAQs as more information is revealed.

About COVID-19

How does the virus spread?

It appears the virus spreads like other respiratory viruses – by people with the infection coughing and sneezing. These droplets are inhaled by other people or moved to the eyes, nose or mouth by contaminated hands.

What can I do to keep myself, my family and my friends safe?

The best way to prevent illness is to avoid being exposed to the virus. Clean your hands often with soap and water for 20 seconds. Avoid close contact with people who are sick. Stay home if you are feeling ill. Practice Social Distancing.

How do I stop the spread if I am sick with COVID-19?

To care for yourself, and protect others in your home or community if you have, or think you have COVID-19, follow these steps from the CDC:

  • Stay home except to get medical care*
  • Separate yourself from other people and pets in your home
  • Monitor your symptoms
  • Call ahead before visiting your doctor
  • If you are sick wear a cloth covering over your nose and mouth
  • Cover your coughs and sneezes
  • Clean your hands often
  • Avoid sharing personal household items
  • Clean all “high-touch” surfaces everyday

For more details on each of the steps listed above, click here

*If you think you have been exposed to COVID-19 or have a fever or cough, please call your Vera Care Center. You will be triaged to talk with a Vera provider. The Vera provider will determine whether or not to schedule an in-person visit with you.

How do I care for someone in my home who has COVID-19?

The CDC recommends the following steps when caring for someone in your home who has COVID-19:

  • Provide support and help cover basic needs
  • Watch for warning signs
    • Difficulty breathing or shortness of breath
    • Persistent pain or pressure in the chest
    • New confusion or inability to wake up
    • Bluish lips or face
  • Protect yourself
    • Limit contact
    • Eat in separate rooms or areas
    • Avoid sharing personal items
    • Make sure the sick person wears a cloth face covering when you and others are around
    • Wash your hands often
    • Clean and disinfect high-touch surfaces and items every day
    • Use lined trash cans
    • Track your own health

For more information on these steps, go to caring for someone sick at home.

Where can I learn more about COVID-19?

For all that you need to know, including travel advisories: cdc.gov/coronavirus

For specific questions, see the CDC’s FAQ section.

For information about COVID-19 in your state, search your state’s health department, which works with the CDC to monitor and implement all recommendations.

COVID-19 and Insurance

Is COVID-19 testing covered by insurance?*

Yes. The federal Families First Coronavirus Response Act, passed on March 18, 2020, requires health insurance companies to waive cost-sharing charges for FDA-approved COVID-19 testing. Cost-sharing includes copayments, co-insurance and deductibles. 

This law also says that cost sharing should be waived for telehealth services, in-person doctor visits, and urgent care center and emergency room visits related to COVID-19 testing. 

All other treatments and services including hospitalization are subject to the usual benefits and cost shares. Pre-authorization for medically necessary and FDA-authorized COVID-19 testing is not required. Any care needed once diagnosis of COVID-19 has occurred will be covered consistent with the standard provisions of your health benefits.